To CANCEL your Order, call or Text Stephanie at 513-549-6262 If an invoice has been generated for your order and you do not wish to move forward, simply disregard the invoice and DO NOT SUBMIT PAYMENT OR DEPOSIT.
If you would like to CANCEL YOUR ORDER AFTER YOU HAVE SUBMITTED PAYMENT in full or deposit, you will be refunded 40% of the order total, only if payment has been made in full. If payment has been submitted in the form of a deposit, you will not be issued a refund of any amount due to cover the cost of materials, supplies and labor invested in your order already.
Policy and Report an ERROR instructions:
ALL SALES ARE FINAL! No returns nor exchanges for store credit or refund, unless an error has been made to your order by Geektress Goods. IF AN ERROR PROVEN TO BE THE FAULT OF GEEKTRESS GOODS, customers have the option of requesting a refund in full or applying the refund to future orders. Errors must be reported within 24 hours of delivery or receipt of your order(s). Customers are responsible for all incorrect information submitted to Geektress Goods for embroidery/design. Customers are not entitled to refund or funds applied to other orders if the error was made by them. This means if you submit the incorrect spelling for personalization to Geektress Goods and request for it to be corrected after embroidery services are in the process or completed, a new invoice will be generated, and payment and payment will be expected in full.
To report an error clam, call or text Stephanie at 513-549-6262.
CHANGES MADE TO YOUR ORDER:
Changes made to order are considered to be a color scheme, intended fabrics, and/or intended merchandise to be used. It is also changes made to the personalization requests which include thread colors, letters, numbers, and words added. The costs applied to make changes to your order will cover fees associated with supplies, materials, and labor invested. The fee(s) are determined by Geektress Goods and must be paid in full to move forward with your order. Please note in many cases, changes can result in your order being canceled and a new order in place. Please review our policy for canceled orders.
Payment Options:
CHECKS: Business checks accepted only. No personal checks accepted for payment. Make check payable to Geektress Goods dba Blackcyclemama.com
CREDIT AND DEBIT CARDS: This statement can be paid using your credit card [Visa, Mastercard, American Express or Discover] or debit card with Visa/Mastercard Logo. [Blackcyclemamacom] will appear on your credit/debit card statement.
CASH PAYMENT: This statement can be paid using cash to submit payment in full or for deposit. Cash can also be used to pay remaining balances PRIOR to delivery or shipping of your order. Please call or text Stephanie White to make cash payment arrangements. TELEPHONE; Payments using a credit or debit card with Visa/Mastercard Logo can be made by telephone. YOUR NAME must appear on the card. NO EXCEPTIONS.
TERMS:
Business accounts- 30 days- Embroidery Services are rendered and orders are delivered prior to payment issued from a business.
Personal Accounts- 7 days- Embroidery Services are not rendered and orders are not delivered. Customers have 7 days to make an initial deposit or submit payment in full after an invoice is sent from Geektressgoods.com.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We ship strictly to those in the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.