null Skip to main content

FAQ

 

What is the process?

We make the process seamless!

Putting in a request for a custom piece is easy!

1. Put in a custom request via or email – Submit the request with all the details you can. Even if you don’t have a specific idea, Tell me about what you love or what inspires you. I will email you back with ideas, details, and a quote within 1-3 business days.

2. Pay Deposit and Send In your Jacket– If you decide to proceed, a 50% deposit will be due upon receipt of the invoice. Once that is sent in, you will be emailed a shipping label with which to send in your items.
3. Design Time!- This is one of my favorite parts! You and I will go over mockups for your design. Once you’ve signed off on the final mockup, it’s time to begin stitching!
4. Stitch Time!– Now it’s my time to start customizing your item/jacket based on the mockup.
5. Pay Final Deposit and Ship the Items…Once your jacket is done, I’ll send you a picture of the final piece, as well as the final invoice. If everything looks good, then you’ll pay, and I’ll pack up your items and ship them out to you!
6.Enjoy!- You enjoy your new custom pieces, and take some great photos (and tag me at #geektressgoods and @geektressgoods while you’re at it!)

Do you provide the jacket?

You supply the jacket/item to be embroidered:

1. I have a small operation at the moment so I’m not supplying the jacket unless noted otherwise.
2. Since the jacket is customized and suited to your size, I want it to fit you as best as possible!
Because of this, I do have you ship the item that is being customized to me (freshly laundered of course).

Once a payment has been received, a shipping slip will be sent to the email provided. Use that to ship your item to me, I’ll customize it, and then it will be sent back to you all new and shiny!

If you are having trouble locating a jacket, I will help you source one at an additional fee.

Do you only work on jackets?

The cool thing about chainstitch and machine embroidery is that there are a variety of materials I can embroider on. I’ve done jackets, pants, sweatshirts, robes, even a wedding blanket or two! There are some items that I do not work on at the moment though, such as t-shirts, windbreaker material, and direct work onto leather (I will make patches to sew onto leather items though)…

What is the process?

Putting in a request for a custom piece is easy!
1. Put in a custom request via form or email – Submit the request with all the details you can. Even if you don’t have a specific idea, Tell me about what you love or what inspires you. I will email you back with ideas, details, and a quote within 1-3 business days.
2. Pay Deposit and Send In your Jacket– If you decide to proceed, a 50% deposit will be due upon receipt of the invoice. Once that is sent in, you will be emailed a shipping label with which to send in your items.
3. Design Time!- This is one of my favorite parts! You and I will go over mockups for your design. Once you’ve signed off on the final mockup, it’s time to begin stitching!
4. Stitch Time!– Now its time to bring your design to life!
5. Pay Final Deposit and Ship the Items– Once your jacket/ item is done, I’ll send you a picture of the final piece, as well as the final invoice. If everything looks good, then you’ll pay, and I’ll pack up your items and ship them out to you!
6.Enjoy!- You enjoy your new custom pieces, and take some great photos (and tag me at #geektressgoods and @geektressgoods while you’re at it!)

I don’t know what I want!

Unless you have a specific design you’d like, I am more than happy to customize something for you individually. Just tell me about you and your style and we can come up with something just for you.

Check out my gallery to give you inspiration here.

How does pricing work?

There are a lot of factors that will affect the price of your embroidered item, including size, quantity, amount of colors, complexity, what it is being put on, and more. Because of that, each design is priced individually.
For specific design inquiries, please fill out the form on my website here or email me at customerservice@geektressgoods.com

What is the turnaround time for made to order patches?

Made to order patches have a turnaround time of 5-10 days, not including shipping time. If needed sooner, as rush fee will be added to your pricing.

What is the turnaround time for custom pieces?

While I try to get custom pieces out within 2-3 weeks, turnaround time will depend on each individual design, as well as my current workload. Please fill out the contact form for more info about your specific design.